Privacy Policy
Last updated: June 20, 2026
This Privacy Policy explains how Floodmasters, LLC (“Floodmasters,” “we,” “us,” or “our”) collects, uses, and protects information when you visit www.floodmasters-ga.com (the “Site”) or request our water, fire, mold, and sewage damage restoration services. Our business address is 450 Cemetery Street, Suite 301, Norcross, GA 30071, and you can reach us at 678-682-9750.
Information We Collect
Information you provide to us
When you contact us or request service — through our contact form, by phone, or by email — we collect the information you choose to share. This typically includes your name, phone number, email address, the address of the affected property, a description of the damage or service you need, and any photos you submit. If you coordinate an insurance claim with us, we may also handle related claim and property details at your direction.
Information collected automatically
Like most websites, we automatically collect certain technical information when you browse the Site, such as your IP address, browser type, device type, referring pages, and the pages you view. We collect this through cookies and similar technologies to keep the Site working and to understand how visitors use it.
Comments
If you leave a comment on the Site, we collect the information shown in the comment form, along with your IP address and browser user-agent string, to help with spam detection.
How We Use Your Information
- To respond to your inquiries and schedule, perform, and follow up on restoration services.
- To communicate with you about your project, including documentation that supports an insurance claim at your request.
- To operate, maintain, and improve the Site and our services.
- To comply with legal obligations and protect our rights, property, and safety.
Cookies and Analytics
We use cookies and similar technologies to operate the Site and measure its performance. We use Google Analytics to understand how visitors interact with our pages; Google Analytics may set cookies and collect usage data subject to Google’s Privacy Policy. You can disable cookies in your browser settings and can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect how parts of the Site function.
How We Share Information
We do not sell your personal information. We share information only as needed to provide our services and operate our business, including with:
- Trusted service providers and subcontractors who help us perform restoration work or operate the Site, under obligations to protect your information.
- Your insurance carrier or adjuster, when you ask us to coordinate or document a claim.
- Authorities or other parties when required by law, or to protect our rights, property, or safety.
How Long We Keep Your Information
We retain service-request and project information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal requirements. Comment data and its metadata are retained so we can recognize and approve follow-up comments. We dispose of information when it is no longer needed.
Your Choices and Rights
You may request to access, correct, or delete the personal information we hold about you, subject to information we are required to keep for legal, tax, or security reasons. To make a request, contact us using the details below. You can also control cookies through your browser and opt out of analytics as described above.
Data Security
We take reasonable measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
The Site may link to third-party websites or services that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
Children’s Privacy
The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be reflected on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact Floodmasters, LLC at 678-682-9750, at 450 Cemetery Street, Suite 301, Norcross, GA 30071, or through our contact page.